PRIVACY POLICY

Last Updated: December 23, 2024

Our Commitment To Privacy

Your privacy is important to SNA Displays (“SNA”, “our”, “we”, or “us”). We provide this privacy policy (“Policy”) to help you understand what information we collect and how it is used. This Policy explains our practices and the choices you can make about the way your information is collected and used. This Policy covers SNA’s consumer-facing operations in the United States and applies to personal information SNA collects in various contexts including when you visit one of SNA’s website at snadosplays.com (“site”), engage with SNA via social media, or participate in SNA’s programs or events.

“Personal information” is any information that identifies or reasonably could be linked to a particular person. It includes things like email addresses, phone numbers, mailing addresses, payment card information, account numbers, and government-issued identification numbers. These are just examples and there are many other types of information that would be considered personal information.

Note: SNA’s site may contain links to external websites and social media pages. SNA does not assume responsibility and is not liable for the privacy practices of any external websites linked from our site. It is best practice to consult the privacy policy of any websites you visit.

Quick Links:

1. Notice of Monitoring
2. Information SNA Collects and Purpose for Collection.
3. Cookie Policy
4. Disclosure of Personal Information.
5. De-Identified Data
6. Your Choices with Respect to Marketing Communications.
7. Your Privacy Rights.
8. Retention of Personal Information.
9. Financial Incentive/ Bona Fide Loyalty Program.
10. Children’s Privacy.
11. Security of Your Personal Information.
12. Links to Third-Party Sites.
13. Applicable Law.
14. Updates to this Privacy Policy.
15. How to Contact Us.
16. California Personal Information Chart.

 

(1) Notice of Monitoring

Please note that if you use the chat function on our site, all information you send and receive will be recorded.  If you do not wish for us to record this information, please do not use the chat function on our website. By using our chat function you consent to SNA monitoring all communications.

(2) Information SNA Collects and Purpose for Collection.

Information You Provide.

We collect personal information directly from you when you provide it to us (for example, from forms you complete or information you submit when you purchase products or services, or when you call Customer Service for assistance with a product). This information is collected for a number of purposes, as described in more detail below.

Performing Services:

• Communicate with You. To provide you about the services which we provide, or otherwise communicate with you via email or by phone regarding your account, purchases, or service requests, we may collect account information which may include your name, product information, and company contact information (email, mailing and/or billing address, phone number and other information relevant to your products or inquiries).
• Product Registration. In addition to your name contact information, we collect product information from you if you choose to register your product with us for purposes of warranty or customer service communications. When you register a product with us, we collect product type, model number, purchase date, first and last name, email address, mailing address, country, location of purchase, information about how the product will be used, gender, age group, and communications preferences. Information you submit in connection with product registration will not be used to provide promotional or marketing information unless you opt in to these types of communications on the registration form.
• Processing Orders. When you place an order with us, you provide information the transaction which may include your name and corporate contact information phone number, address, and company name.
• Process Parts Requests or Repairs. To facilitate your service request or request for parts, we may collect your name, product type, model number, mailing address, order number, warranty information and other information to facilitate your request for parts or repair at one of our facilities.
• Managed Support. In order to provide ongoing support, we may collect company contact information (email, mailing and/or billing address, voicemail messages, phone number and other information relevant to your products or inquiries).

Market and Promote SNA Products:

• Marketing Communications. SNA uses personal information to market and promote its products and service including for the purpose of: sending marketing, advertising, and promotional communications by email, text message or mail, or sending information about events that may be of interest to you. We collect your name, mobile number, mailing address, email and communication preferences.
• Events and Trade Shows. SNA may collect personal information from you when you engage with us at events and trade shows, including your name, company information, email address and phone number. We may use this information to promote SNA products and services to your business.

Improve or Develop Products or Services:

• Customer Feedback. To enhance the customer experience, improve our website, or improve our products or services, you may choose to submit feedback or we may request that you provide us with feedback regarding the products you purchased or your interaction with us through our website or through our services. Where we request feedback, we may ask for your name, email address, phone number, and opinion.

Information Automatically From Your Browser Or Device. 

This section describes the personal information which may be collected automatically from your browser or device. Where we collect information automatically, we generally do so through the use of cookies or other tracking technologies or through security and activity logs. For more information on our use of cookies and other tracking technologies, please review the Cookie Policy below.

Performing Services:

• Operate the Site. In order to operate the site, we may collect information automatically to ensure that the site functions properly and maintain the security of our site. We may collect IP address, activity logs, certain device information and browser information. We may also derive location information from your IP address.
• Project Services. To provide you with Project Management Services, Engineering Services, Installation Services, Design Services and Training, we may collect your company contact information, such as name, job title, phone number and email address.
• Managed Services. To provide your company content management solutions and network operations services we may collect activity logs and IP address.
• Communicate with You. When we communicate with you through our Contact Us form, we may collect information automatically from your device or browser in order to operate the service, including IP address, device and browser information, and activity logs. In order to use chat you must consent to our recording and use of this information in order for us to provide this service.

Personalize Your Experience:

• Remember Your Preferences. To save you time when you visit our website by remembering your preferences, automatically fill in forms (such as your address), or to save items to your cart we may collect IP address, device information, and browser information.

Market and Promote SNA Products:

• Targeted Marketing. We may combine information that we receive from your interactions with us online with information we receive from third parties in order to personalize the advertisements, products or recommendations which we display.
• Deliver Non-Personalized Advertising. To display non-personalized advertising for products, services or promotions, we may collect technical data about your device or browser in order to display ads properly and identify promotions which you may be eligible for, including IP address, host name, user agent, browser identification, referrer, and date/ time of your access to our website. We may use IP address to derive location data about you.

Improve or Develop our Products or Services:

• Analytics. To improve SNA’s understanding of its customers’ needs; measure the effectiveness of our advertising and promotion communications; obtain and evaluate analytics data for the purpose of improving our product offerings and services, understanding how our visitors interact with our website, advertisements, and communications we or our third-party service providers may collect technical information about your visit, such as IP Address, host name, user agent, browser identification, referrer, and date/time of your access to our website. We aggregate this information so that the information is no longer personal information related to you.

Information Collected from Third Parties.

Performing Services:

• Process Transactions. SNA uses third-party payment providers who to process all transactions. When you make a purchase, our third-party payment provider may share with us your name, billing address, transaction information (i.e., amount of transaction, time of transaction, and transaction ID), payment method, phone number and other information in order for us to process your order and send you the items you purchased.
• Engage with you on Social Media. If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Facebook, Twitter, and Pinterest) in connection with our website, we collect information that you share with us or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

Market and Promote SNA Products:

• Nonpersonalized advertising. We may use third parties to deliver information about our products, services and promotions. When third parties
• Targeted advertising. We also permit third parties to use tracking technologies on our website to help us evaluate website and behavioral analytics, to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders. Some of these third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites. For more information about the use of third-party cookies and tracking technologies on our website, please review our Cookie Policy.

Other Uses of Personal Information

SNA may also use any of the personal information it collects or receives for the following business purposes:

• Prevent and Detect Fraud or Other Security Incidents. SNA uses personal information to prevent, detect, investigate, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies and terms, security incidents, and potential harm to the rights, property, or safety of SNA and its customers, employees, or others.
• Operate Our Business. SNA uses personal information to perform core business functions, including: maintaining records for accounting or warranty purposes; debugging to identify and repair errors; collecting amounts owed to SNA; conducting internal audits, and; providing and maintaining the functionality of SNA’s website.
• Comply with Legal Obligations. SNA may use personal information to the extent needed to comply with its legal or regulatory obligations, to establish or exercise its rights, and to defend against a legal claim.
• Business Transactions. In the event we enter into a merger, are acquired, enter into bankruptcy, or sell a major part of our assets, your information may be among the assets transferred. To the extent we are able, we will notify (i) the new owner of the restrictions placed on your information, and (ii) you of the sale.
• Improve our Products or Services. We may use personal information that we collect to undertake internal research; verify or maintain the quality of our products or services, and; improve, upgrade or enhance our products or services.

 

(3) Cookie Policy

This section describes how SNA uses cookies and similar technologies to collect and store information when you visit our websites. Like many companies, SNA uses certain technologies – cookies, web beacons, clear GIFs, tracking pixels, and similar technologies (collectively, “cookies”) – to collect information when you interact with our website and email communications.

How do Cookies Work?

To understand how tracking technologies work, it is helpful to describe the types of technologies we use and what they are used for:

• Cookies – a "cookie" is a small text file that websites send to your computer, device, or other internet-connected tool you are using that contains data used by the website for its business purposes.
• Web Beacons – a "web beacon" or "pixel" is a tag used on a web browser or HTML email that records your activities when viewing the web page or email where it is placed.

Cookies are classified by their purpose:

• Essential – These cookies are required for the website to function. You cannot disable these.
• Personalization - Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.
• Analytics - Help the us understand how its website performs, how visitors interact with the site, and whether there may be technical issues.
• Targeted Advertising - Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Our websites use first-party cookies and third-party cookies. The difference between first-party cookies and third-party cookies relates to the control of the party who serves the tracking technology. First-party cookies are cookies that are specific to the website that created them. Their use enables us to operate an efficient service and to track the patterns of behavior of visitors to the website. Third-party cookies, on the other hand, are placed on your device or served by a third-party (i.e., not by SNA).

How Does SNA Use Cookies

We use cookies consistent with this Policy. For example, a cookie may be used to determine your preferred language, maintain the security of our website and your account, measure website analytics, measure the effectiveness of our advertising and promotional communications, and gain information for marketing and advertising purposes, including by identifying the website from which a person was referred to SNA’s site and to track other websites visited by an individual.

Information gathered through usage of a cookie is not linked to any direct personal identifiers (e.g., your name or e-mail address), unless you become a customer of SNA. Once you submit personal information on our websites (e.g., by signing up to receive information from us) we may link such personal information with data associated with your visit(s) to our websites.

Third-Party Analytics. Our websites use third-party web analytics services that uses cookies, to help the websites analyze how users use the websites. The information that is collected about your use of the website will be de-identified or pseudonymized by the third-party analytics provider (Google Analytics) for the purpose of evaluating your use of the sites, compiling reports on website activity and providing other services relating to website activity and internet usage. The third-party analytics providers that SNA uses will not link your IP address with any other data held by them about you. Information collected by us through use of third-party analytics includes: number of visitors, referring URLs, and pages visited.

Please note, we have turned on restricted data processing for Google Analytics on our website. For more information, please see Google’s terms:

• Google's Privacy & Terms
• Google’s Safeguarding your data

Third-Party Cookies.  SNA may allow certain third parties and business partners to place cookies on our website for their targeted advertising or analytics purposes. While we may allow third-parties access to the website to place these cookies on users' devices, we do not retain control over the information supplied by the cookies, nor do we retain access to that data. This information is controlled wholly by that third-party in accordance with their respective privacy policy.

Disabling, Deleting, or Opting-Out of Cookies

If you do not want to have cookies placed on your device, many of them offer ways to opt-out. You may change your cookie preferences at any time by using the “Do Not Sell or Share my Personal Information” link in the footer of our website.

In addition, most web browsers allow at least some control of most cookies through browser settings. You may refuse the use of cookies by selecting the appropriate settings on your browser to decline cookies. You may also delete existing cookies through your browser. Please visit the following websites to learn more (depending on the browser you use):

• Firefox, Microsoft Edge, Internet Explorer, Google Chromeand Safari.

Please note, if you disable cookies, you may not be able to use the full functionality of our websites. In particular, you may have limited access to some areas or be transitioned to a different experience.

You may also disable JavaScript at any time. Please remember: some features of our websites may not function properly unless cookies and JavaScript are enabled, and some areas of our websites may not function at all.

You may choose to delete cookies placed on your device and to block new third-party cookies from being placed by using your internet browser’s privacy and security settings. In addition, you may opt out of our sharing your personal information for targeted advertising purposes by submitting a request through the “Your Privacy Choices” link in our footer of our websites.

Opt-Out Preference Signal

You may use an Opt-Out Preference Signal, such as the Global Privacy Control (GPC), to opt-out of the sale/sharing of your personal information.

(4) Disclosure of Personal Information.

SNA may disclose your personal information in certain circumstances, as described below.

• Service Providers. SNA utilizes other companies to perform certain services for it or on its behalf. These service providers may collect or receive your personal information so that they can provide services to SNA, which include:

Providing marketing services (such as developing campaigns, sending emails or text messages, delivering advertisements, facilitating customer product reviews);

Hosting or maintaining our website, servers, databases, and/or software platforms;

Providing fraud monitoring or detection services;

Conducting surveys;

Analyzing customer data and survey responses;

Providing or facilitating warranty or after-sales service; and

Providing customer service.

• Business Partners (Third-Party Businesses). SNA partners with other businesses to provide professional services. These third-party businesses may collect or receive your personal information so that they can provide services to you and to SNA consistent with this Policy, which include:

1. Professional Services – We may disclose personal information to establish, exercise, or protect the rights of SNA or its employees, affiliates, agents, and other customers; defend against a legal claim; protect the safety and security of our visitors; detect and protect against fraud; and take action regarding possible illegal activities or violations of our policies. legal, accounting, or consulting services.
2. Corporate Affiliates. We share personal information with our corporate affiliates.

• Third-Parties. SNA uses or allows others to place third-party advertising cookies and pixels on its website. Third-parties include advertisers and marketing partners, data analytics providers, and social media platforms.

• As Legally Required. We may disclose personal information in response to warrants, subpoenas, court orders, government investigations, or to comply with applicable laws and regulations.

SNA may also disclose your personal information to other third parties not described above if you consent to such disclosure.

(5) De-Identified Data

"De-identified Data" means information that cannot reasonably be used to infer information about, or otherwise be linked to a particular data subject.  SNA may de-identify and aggregate data for its business purposes, including but not limited to, to improve the products and features of its Services, to maintain the security and integrity of its systems, for analytics, and other legitimate business purposes.  Where we process De-identified Data, we commit to maintain and use the information in de-identified form and not attempt to reidentify the information, except where permitted by law. We may disclose De-identified Data to third parties who commit themselves to maintaining these same standards for any business purpose.

(6) Your Choices with Respect to Marketing Communications.

Email Opt-Out.

If you do not want to receive marketing or promotional emails from SNA, please click on the “unsubscribe” link at the end of one of our emails. You will be taken to a website where you can opt-out of future marketing emails. Please note that this will not opt you out of receiving transactional emails from us, such as order confirmations or shipment tracking information.

Text Opt-Out.

You can opt-out of receiving text messages from us at any time by replying to a text with the words “STOP,” “UNSUBSCRIBE,” or “END.”

Additional Information for California Residents

Shine the Light Notice

California residents also have the additional rights regarding disclosure of your personal information to third parties for their own direct marketing purposes. We do not share “personal information” as defined by California’s “Shine the Light” law with non-Affiliate third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light law and/or withdraw previously given consent to sharing with non-Affiliate third parties for their direct marketing purposes by contacting using the methods in the Submission of Requests section below. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the provided in the How to Contact Us section below.

(7) California Privacy Notice.

This section applies to residents of the following of California.

If you are a resident of California, you may have the right to make certain requests related to your personal information, in accordance with the California Consumer Rights Act of 2018 (as amended by the California Privacy Rights Act of 2020, and collectively “CCPA”). Below we have outlined the specific rights which California residents may request, and how to make requests related to your personal information. This section provides additional information about the types of requests you may request, describes each right and explains how to make a request.

Right to access — The right for a consumer to access from a business/data controller the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was sold or shared.

Right to correct — The right for a consumer to request that incorrect or outdated personal information be corrected but not deleted.

Right to delete — The right for a consumer to request deletion of personal information about the consumer under certain conditions.

Right to opt-out of certain processing — The right for a consumer to restrict a business’s ability to process personal information about the consumer, such as the use of sensitive data, cross-context behavioral advertising and sharing personal information with third parties.

Right to portability — The right for a consumer to request personal information about the consumer be disclosed in a common file format.

Right to opt-out of sales — The right for a consumer to opt out of the sale of personal information about the consumer to third parties.

Right against automated decision making — A prohibition against a business making decisions about a consumer based solely on an automated process without human input. We do not use automated decision-making.

In addition, will not treat a consumer who exercises their privacy rights differently than a consumer who does not exercise a right.

Submitting a Privacy Rights Request

Submission of Requests:

If you are a resident of a state which grants consumers rights, you may submit a request to exercise a privacy right by emailing us at [email protected].

Please include your name, company, and email address with the right you would like to request in your email. You may also use the ”Do Not Sell or Share My Personal Information” link located in the footer of our site to opt out of the sale or sharing of personal information and manage your cookie preferences.

Verifying Your Identity: To protect your privacy and security, we will take reasonable steps to verify your identity before providing your personal information, altering your personal information, or deleting your information. Only you or someone legally authorized to act on your behalf may make a request related to your personal information. For example, if you make a request, we will ask you to confirm your name, email address, or other information we have in our records to verify your identity.

Requests from Authorized Agents: You may designate an authorized agent to make a request for you. If you designate an authorized agent to make a request on your behalf, we may require you to verify your identity and provide the authorized agent’s identity and contact information to us. If you have authorized someone else to make a request on your behalf, they can submit your request through the one of the methods described above. Please note, your authorized agent will be asked to provide a power of attorney or other authorization form when they submit a request on your behalf.

Response to Requests: We will confirm receipt of your request within 10 business days of receipt and generally will respond to your request within 30 days of receipt. If we need more time to respond, we will inform you of the reason and we may take up to an additional 30 days to respond.

You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is repetitive or excessive; alternatively, we may refuse to comply with your request in these circumstances.

Legal Categories of Personal Information

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively “CCPA”) requires us to tell you about the “legal categories” of personal information we have collected or received, disclosed, shared or sold, the sources of personal information, and categories of third parties to whom we have disclosed or sold personal information in the past twelve (12) months.  To do this, we have put together a table which summarizes the information we have provided in this Notice to make things easier to understand, which includes:

• the legal category of personal information and the definition for each category,
• the source from which your personal information is collected,
• the business purpose for processing your personal information, and
• the categories of third parties to whom we share or sell personal information.

This section summarizes how SNA processes Personal Information in accordance with California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”). The terms used in this section shall have the same meanings as given to them under the CCPA.

In the last 12 months, we have collected or received, disclosed, shared or sold the following categories of Personal Information: