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Our Client Service Group is built to complement the technical teams of our customers by offering specialized services and skill sets not typically found among corporate IT teams. Our experienced professionals can also help with staffing during busy periods or when customers don’t have adequate staff for the issue at hand.

We provide peace of mind by offering an experienced support system of SNAPros.
Our team is available around the clock, including weekends and holidays, to ensure maximum uptime for both hardware and content. We can relieve your team of the burden of acting as the liaison between operations, media brokers, owners, and display manufacturers.

Our ability to monitor your assets 24/7 means we can respond to any issues or outages before you’re even aware they exist.

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CONTENT MANAGEMENT

DAILY OPERATION OF CMS

Daily Monitoring
We help maximize your content uptime for peak efficiency.

Content Adjustment
We provide adjustments to optimize content for the digital canvas.

DIGITAL ASSET MANAGEMENT

Coordination Between Parties
We provide coordination between the property owner, tenant, and content agency.

Proof of Play and Analytics
We provide play-time statistics and analytics for owners, tenants, and advertising partners.

CAMPAIGN, EVENT, AND ACTIVATION SERVICES

Onsite and Remote Support
We can provide staff to ensure key events are successful.

NETWORK OPERATIONS CENTER

PROACTIVE MONITORING OF DISPLAY AND BACKEND SYSTEM

Testing
We perform performance tests to diagnose issues before they occur.

Trouble Tickets
We review all tickets and incident reports monthly and provide a report to clients.

PROACTIVE SERVICE & SUPPORT

Support Staff
Technicians and engineers are ready to immediately respond.

Accountability
We outline our escalation and notification tier structure for full team accountability.

REGULAR TECHNOLOGY REVIEW

Physical Review
In-person review of full display and content management system workflow.

Best Practices
Our team recommends and implement new technologies and best practices for performance.

CLIENT SERVICE GROUP

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