Our Client Service Group is built to complement the technical teams of our customers by offering specialized services and skill sets not typically found among corporate IT teams. Our experienced professionals can also help with staffing during busy periods or when customers don’t have adequate staff for the issue at hand.
We provide peace of mind by offering an experienced support system of SNAPros.
Our team is available around the clock, including weekends and holidays, to ensure maximum uptime for both hardware and content. We can relieve your team of the burden of acting as the liaison between operations, media brokers, owners, and display manufacturers.
Our ability to monitor your assets 24/7 means we can respond to any issues or outages before you’re even aware they exist.
Our team is staffed with experts in content management systems—the brains behind our dynamic displays. Our vast experience with these systems ensures your content uptime is maximized. We are available to manage your content on a continuing basis or for a single event. In addition to supporting your team, our Client Service Group will support your strategy with play-time statistics and analytics for owners, tenants, and advertising partners.
DAILY OPERATIONS OF CMS
Our team works to ensure your content up-time is maximized.
We provide adjustments to optimize content for the digital canvas.
DIGITAL ASSET MANAGEMENT
Coordination Between Parties
We provide coordination between property owner, tenant, and content agency.
Proof of Play and Analytics
We provide play-time statistics and analytics for owner, tenant, and advertising partners.
Onsite and Remote Support
We provide staff to ensure success of key events.
We operate a full-service network operations center (NOC) that will proactively monitor both your display(s) and backend system around the clock. This includes testing performance to diagnose issues before they occur. Our NOC manages all trouble tickets and incident reports and reviews them with NOC subscribers each month. The NOC is staffed with technicians and engineers who are ready to respond immediately to any issue. To ensure accountability, we outline our escalation and notification tier structure with subscribers. Subscribers also benefit from regularly scheduled in-person reviews of their full display and content management system workflow. Our team will work with subscribers to recommend and implement new technologies and best practices for performance.
We perform performance tests to diagnose issues with the display and back-end system before they occur.
We review all tickets and incident reports monthly and provide a report to clients.
SERVICE & SUPPORT
Technicians and engineers are ready to immediately respond.
We outline our escalation and notification tier structure for full SNAPros team accountability.
We review all display and CMS workflows remotely or onsite as necessary with clients.
Our SNAPros recommend and implement new technologies and best practices for performance.