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Our Client Service Group is built to complement the technical teams of our customers by offering specialized services and skill sets not typically found among corporate IT teams. Our experienced professionals can also help with staffing during busy periods or when customers don’t have adequate staff for the issue at hand.

We provide peace of mind by offering an experienced support system of SNAPros.

Our team is available around the clock, including weekends and holidays, to ensure maximum uptime for both hardware and content.  We can relieve your team of the burden of acting as the liaison between operations, media brokers, owners, and display manufacturers.

Our ability to monitor your assets 24/7 means we can respond to any issues or outages before you’re even aware they exist.

CONTENT MANAGEMENT

Our team is staffed with experts in content management systems—the brains behind our dynamic displays. Our vast experience with these systems ensures your content uptime is maximized. We are available to manage your content on a continuing basis or for a single event.  In addition to supporting your team, our Client Service Group will support your strategy with play-time statistics and analytics for owners, tenants, and advertising partners.

DAILY OPERATIONS OF CMS

Daily Monitoring
Our team works to ensure your content up-time is maximized.

Content Adjustment
We provide adjustments to optimize content for the digital canvas.

DIGITAL ASSET MANAGEMENT

Daily Monitoring
Our team works to ensure your content up-time is maximized.

Content Adjustment
We provide adjustments to optimize content for the digital canvas.

EVENT SERVICES

Onsite and Remote Support
We provide staff to ensure success of key events.

NETWORK OPERATIONS CENTER

We operate a full-service network operations center (NOC) that will proactively monitor both your display(s) and backend system around the clock. This includes testing performance to diagnose issues before they occur. Our NOC manages all trouble tickets and incident reports and reviews them with NOC subscribers each month.  The NOC is staffed with technicians and engineers who are ready to respond immediately to any issue. To ensure accountability, we outline our escalation and notification tier structure with subscribers.  Subscribers also benefit from regularly scheduled in-person reviews of their full display and content management system workflow. Our team will work with subscribers to recommend and implement new technologies and best practices for performance.

PROACTIVE MONITORING

Testing
We perform performance tests to diagnose issues with the display and back-end system before they occur.

Trouble Tickets
We review all tickets and incident reports monthly and provide a report to clients.

SERVICE & SUPPORT

Support Staff
Technicians and engineers are ready to immediately respond.

Accountability
We outline our escalation and notification tier structure for full SNAPros team accountability.

TECHNOLOGY REVIEW

Review
We review all display and CMS workflows remotely or onsite as necessary with clients.

Best Practices
Our SNAPros recommend and implement new technologies and best practices for performance.

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