SUPPLEMENT YOUR EXISTING SERVICES WITH TECHNICAL EXPERTISE
SNA Displays' Client Service Group (CSG) is built to complement the technical teams of our partners and clients with specialized services and skill sets.
With proprietary diagnostic software and tools, our managed-services experts proactively monitor digital signage systems, providing peace of mind and allowing your team to focus on other priorities. Our ability to monitor assets 24/7 means we can react to many issues before they occur.
CSG provides various content-management services for digital signage systems. This includes procuring and scheduling content as well as campaign strategies and usage scenarios. By addressing content needs, CSG ensures that clients have engaging and impactful content displayed on their digital signage, enhancing brand presence and customer experiences.
CONTENT MANAGEMENT
DAILY OPERATION OF CMS
- Daily Monitoring
We maximize content uptime for peak efficiency.
- Light Content Adjustment
We provide adjustments to optimize content for the display(s).
EVENT & ACTIVATION SERVICES
- Onsite and Remote Support
We can provide staff to ensure key events are successful.
NETWORK OPERATIONS CENTER
PROACTIVE MONITORING
- Testing
We perform performance tests to diagnose issues before they occur.
- Trouble Tickets
We review all tickets and incident reports monthly and provide a report to you.
PROACTIVE SERVICE & SUPPORT
- Support Staff
Technicians and engineers are ready to immediately respond.
- Accountability
We outline our escalation and notification tier structure for full team accountability.
REGULAR TECHNOLOGY REVIEW
- Physical Review
We perform in-person reviews of display and content management system workflow.
- Best Practices
Our team recommends and implements new technologies and best practices for performance.