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SUPPLEMENT YOUR EXISTING SERVICES WITH TECHNICAL EXPERTISE

SNA Displays' Client Service Group (CSG) is built to complement the technical teams of our partners and clients with specialized services and skill sets.

With proprietary diagnostic software and tools, our managed-services experts proactively monitor digital signage systems, providing peace of mind and allowing your team to focus on other priorities. Our ability to monitor assets 24/7 means we can react to many issues before they occur.

CSG provides various content-management services for digital signage systems. This includes procuring and scheduling content as well as campaign strategies and usage scenarios. By addressing content needs, CSG ensures that clients have engaging and impactful content displayed on their digital signage, enhancing brand presence and customer experiences.

  • Supplemental to existing services
  • Proactive monitoring
  • White-label services
  • Expert guidance and augmentation of support programs already in place
  • We'll take the technical heavy lifting off your plate

CONTENT MANAGEMENT

DAILY OPERATION OF CMS

  • Daily Monitoring

    We maximize content uptime for peak efficiency.

  • Light Content Adjustment

    We provide adjustments to optimize content for the display(s).

DIGITAL ASSET MANAGEMENT

  • Coordination Between Parties

    We provide coordination between various entities involved, according to your specific account needs.

  • Proof of Play and Analytics

    We provide play-time statistics and other analytics.

EVENT & ACTIVATION SERVICES

  • Onsite and Remote Support

    We can provide staff to ensure key events are successful.

NETWORK OPERATIONS CENTER

PROACTIVE MONITORING

  • Testing

    We perform performance tests to diagnose issues before they occur.

  • Trouble Tickets

    We review all tickets and incident reports monthly and provide a report to you.

PROACTIVE SERVICE & SUPPORT

  • Support Staff

    Technicians and engineers are ready to immediately respond.

  • Accountability

    We outline our escalation and notification tier structure for full team accountability.

REGULAR TECHNOLOGY REVIEW

  • Physical Review

    We perform in-person reviews of display and content management system workflow.

  • Best Practices

    Our team recommends and implements new technologies and best practices for performance.

CONTACT US FOR MORE DETAILS

CLIENT SERVICE GROUP

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